At Spooner Photography, we strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below for details:
Eligibility for Returns:
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Customised or personalised items are not eligible for return unless they are defective or damaged.
Timeframe for Returns:
You may initiate a return within 14 days of receiving your order.
If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
How to Initiate a Return:
To initiate a return, please contact our customer support team email@example.com to request a return authorisation.
In your return request, please include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
Customers are responsible for the return shipping costs unless the item is damaged or defective.
We recommend using a trackable shipping method to ensure that your return reaches us safely.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 7 business days.
Refunds may take additional time to appear in your account, depending on your payment provider.
If you received a damaged or defective item, we will replace it with a new one of the same or similar product.
Once printed, we cannot exchange for a different size as they manufactured to order.
Gift cards and digital items, such as downloadable prints, are non-refundable.
We reserve the right to refuse any returns that do not meet the eligibility criteria or show signs of wear or use.
If you have received a gift from our store and wish to return it, please contact us, and we will assist you further.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately.
We may request photos of the damaged product and packaging to process your return and refund efficiently.
If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team. Your satisfaction is essential to us, and we will do our best to resolve any issues promptly.